Contact Us
Reach out to the Penguini team with any questions about your order, our policies, or anything else you'd like help with.
Ways to Reach Us
Email: info@penguini.shop Typical response time is within 24 hours.
Phone: +1 212-227-6316
Live Chat: For faster help, use the chat icon on our website to connect with a support advisor, available for questions on tracking, sizing, returns, and more.
Mailing Address: Penguini, 78A Nassau St, New York, NY 10038, United States
Before Contacting Us
Having your order number ready, available in your confirmation email, helps us resolve your request faster.
- For delivery timing, see our Shipping Policy
- To start a return, see our Return & Refund Policy or visit our Return Center
- For billing questions, see our Payment Policy
Business Hours
Mon – Sun, 10 AM - 7 PM (EST) Messages received outside these hours are answered as soon as we're back online.